Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
How we use collected information
Touch Systems may collect and use Users’ personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise your personal experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our site
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
We will sometimes place cookies, which are small data files, on your computer. It is common place for websites to do this and they help to improve your experience in a number of ways including:
Remembering settings so that you do not have to enter them again. Remembering information that you have entered, for example your name, to save you having to repeat yourself. Monitoring the way in which the site is used and how people find our site.
We may also use a number of Session Cookies, used to remember that you are logged in and to make the site function better. Without them the website has no way of remembering what you do from one page to the next. These cookies are deleted when you close your browser
By registering to receive communications via email you accept that messages you receive may be trackable at an individual level allowing us to determine, for example, when an email is opened and when links are clicked. This information helps us to improve the effectiveness of our email communications and may occasionally be used to send further communications based on your actions (e.g. clicking a particular link) or inaction (e.g. not opening an email). You can unsubscribe from email communications at any time using the un-subscription link contained in each message.
We also use a number of Session Cookies to remember your details from page to page. Without these Session Cookies the My Account section of the website will not operate correctly. All Session Cookies will expire when you close the browser.
How to contact us
For more information about touchsystems.co.uk’s information practices, please contact us:
7 The Pavilions, Cranmore Drive,
Solihull, B90 4SB
+44 (0) 121 248 2448